CX Staff Welfare Committee, Taiwan : August 2025

Meeting minutes in English

Minutes of the 12th Extraordinary(Ad Hoc) Meeting of the 11th Staff Welfare Committee

Date: Tuesday, August 12, 2025
Time: 1:00 PM
Location: B1 Floor, No. 70, Section 1, Chongqing South Road, Zhongzheng District, Taipei City

Chairperson: Rooney, Liu Bei-Shan

Minutes prepared by: Executive Secretary Mike, Jen Moo-Shan

Confirmation of Meeting Procedures

Reports：

The prior expenditure details were confirmed. In addition to written meeting minutes, this session was also recorded. In case of any disputes, the audio recording shall prevail in accordance with longstanding practice.

Discussion Items

Proposal 1

Proposer: Attending committee members
Subject: Reconfirmation of the position of Executive Secretary of the Welfare Committee and appointment in accordance with the Committee Charter.
Explanation: Appointment conducted in accordance with the principle of committee autonomy and the charter established by the company’s People Department.
Resolution: 8 votes in favor (including 1 proxy vote) to appoint Jen Moo-Shan as Executive Secretary.

Proposal 2

Proposer: All attending committee members
Subject: Reconfirmation of the Chairperson, Vice Chairperson, Financial Officer, and clarification of responsibilities regarding all assets of the Welfare Committee over the years.
Explanation:

1. Conducted in accordance with the Committee Charter and Article 7 of the Guidelines for the Organization of Employee Welfare Committees.

2. On April 14, 2020, Manager Steven Cheng, an ex officio committee member, testified during a Welfare Committee meeting that all financial and administrative documents were held by the company. He stated that any access to these materials must be handled through legal channels. Steven Cheng also remarked, “Mr. Jen was never the Chairperson over the past 13 years; it was always C.C.Shiao, as far as I know.” (Refer to the Welfare Committee blog video documentation.) He repeatedly asserted that labor-side committee members must obtain company legal approval or pursue judicial procedures to access financial records. As a result, the handover on June 20, 2025, between outgoing and incoming Chairpersons failed to include the transfer of financial and administrative documents held by the company.
Investigations revealed that company executives and People managers had jointly misappropriated Welfare Committee funds to cover unauthorized expenses such as gifts for the Ex-General Manager, EasyCard production fees for direct business clients, and company operational costs (group insurance, health checkups, and year-end banquets etc.). These expenditures violated the Committee Charter and caused long-term, significant harm to the Welfare Committee. It is proposed that the new Chairperson and attending committee members pursue legal action to recover funds misappropriated by former ex officio members.
Furthermore, financial records, payment vouchers, voice transfer activation records, unauthorized use of the Welfare Committee’s name to access the Ministry of Labor’s welfare portal, bank passbooks, group insurance advances, and administrative documents were never disclosed to labor-side committee members, despite their right to review such materials.

3. On August 5, 2020, labor-side committee members filed a complaint with First Bank Minsheng Branch, alleging that the company refused to hand over the Welfare Committee’s passbook and seal, and obstructed execution of meeting resolutions. Following the complaint, the seal was changed and a new passbook issued. Upon reviewing historical transaction records, it was discovered that voice transfer functionality had been secretly activated, with approximately NT$10 million transferred annually. The company has yet to provide a satisfactory explanation.
Comparisons with People-dept-generated financial statements revealed discrepancies between reported balances and actual bank balances.

4. The recent handover only included the seal and passbook reissued following the August 5, 2020 complaint. All other financial records, passbooks, seals, and payment vouchers remain under company control and have not been transferred to the Welfare Committee.

5. According to Ministry of the Interior directive No. 03598: “If employee welfare funds suffer losses due to custodial negligence, the custodian shall bear compensation responsibility.” Article 9 of the Welfare Committee Organizational Guidelines stipulates that planning, custody, and use of welfare funds are core committee responsibilities. Therefore, if mismanagement leads to losses or embezzlement, committee members are jointly liable. Based on these facts and video documentation, People Manager Steven Cheng is confirmed as the actual custodian of the Welfare Committee’s assets, as evidenced by a notarized letter from the company.

6. On August 28, 2017, former company representative Patrick Yang (Beijing Political Consultative Conference member) sent a notarized letter (No. 001506) to the Welfare Committee’s Tamsui office, stating: “For accounting audit purposes, all account books, passbooks, checks, and seals have always been held by the ex officio committee member appointed by the company, with PEOPLE staff assisting in administration.” This confirms that the company-appointed ex officio member was the sole custodian of the Welfare Committee’s assets.

Resolution:

8 votes in favor (including 1 proxy vote) to reconfirm Rooney,Liu Bei-Shan as Chairperson and concurrently as Financial Officer.
8 votes in favor (including 1 proxy vote) to appoint Carrie, Wu Jian-Ning as Vice Chairperson.
8 votes in favor (including 1 proxy vote) to pursue judicial action against all ex officio members and People supervisors involved in unauthorized use of Welfare Committee assets, including secret activation of bank voice transfers and unauthorized access to the Ministry of Labor’s welfare portal.
Legal fees for litigation confirmed at NT$2 million, as budgeted in the 10th Ad Hoc Meeting of the 11th term.
Full authorization granted to Chairperson Rooney, Liu Bei-Shan to initiate legal proceedings immediately. Labor-side committee members and all stakeholders are encouraged to join the litigation. All actions taken by Chairperson Rooney, Liu Bei-Shan are fully ratified and recognized as legally binding.

Proposal 3

Proposer: All attending committee members
Subject: Authorization for Secretary Mike, Jen Moo-Shan to access all Welfare Committee-related information, documents, and files, and to be granted full legal authority to assist the Welfare Committee, retired employees, and any stakeholders in initiating legal proceedings.
Explanation: In appreciation of company colleagues who provided evidence of misconduct by PEOPLE supervisors, Executive Secretary Mike, Jen Moo-Shan is authorized to utilize all historical data and documents collected by the Welfare Committee to safeguard employee rights and serve as evidentiary material in legal actions.
Resolution: 8 votes in favor (including 1 proxy vote) to grant full legal authority to Executive Secretary Mike, Jen Moo-Shan to assist the Welfare Committee, retired employees, and stakeholders in initiating legal proceedings, and to confirm and ratify all related actions undertaken.

Proposal 4

Proposer: All attending members
Subject: Confirmation of the background and handling of the Committee office, employee clubhouse, and shuttle vehicle arrangements.
Explanation:

1. Former PEOPLE manager forged bank stamps, leading labor-side committee members to discover that the company-issued Welfare Committee meeting minutes dated December 23, 2015, and April 8, 2016, bore counterfeit bank stamps disguised as official seals. The records misrepresented actual discussions and only reflected the personal opinions of C.C.Shiao, without confirmation or consent from attending members.

2. At the May 16, 2016 meeting, the forgery was exposed and documented by committee member Annie Pang(deceased). All attendees, including PEOPLE staff, raised no objections, and the meeting was audio recorded. It was confirmed that prior company-issued minutes used forged stamps and misrepresented facts. C.C. Shiao, as sole custodian of the Committee seal, instructed subordinates to use fake stamps on non-official records, misleading employees and government agencies.

3. The employee clubhouse was proposed at the December 23, 2015 meeting, convened by People Department. The sole agenda item was the clubhouse’s establishment. Labor-side member Annie Pang suggested purchasing the venue by utilization of funds owned by the company to the SWC, while C.C. Shiao advocated renting. No formal resolution was reached.

4. At the April 8, 2016 meeting, C.C. Shiao proposed using the company’s VIP lounge contractor for clubhouse renovations, to be bundled with renovations on the 12th floor. He claimed the VIP lounge cost NT$450 million (approx. NT$1.5 million per 3.3 square meters) and instructed confidentiality. He arranged for Mike, Jen Moo-Shan to review and assess the furnishing standards of the airport lounge on April 15,2016. Due to the excessive quote, labor-side members added a clarification in the May 9, 2016 meeting minutes stating the actual renovation cost was estimated between NT$5–6 million(approx. NT$140,000 per 3.3 square meters).

5. On May 19, 2016, the Welfare Committee emailed four documents to the Taipei City Labor Bureau: 2 copies of meeting minutes, revised charter, and new seal designs. The email noted, “All details verified, will submit tomorrow morning.” No objections were raised by company personnel, including People Manager C.C.Shiao, until his retirement on July 3, 2017.

6. The shuttle vehicle has used the Committee office parking space for over nine years. It is proposed that future parking be relocated to the Committee’s leased warehouse space.

Resolution:

8 votes in favor (including 1 proxy vote) to approve the relocation of shuttle vehicle parking to the Committee’s leased warehouse.
Attending members of the December 23, 2015 and April 8, 2016 meetings provided the following statements:

Labor-side member Tu Mei-Ying (Dec. 23, 2015): “I recall C.C.Shiao proposed the clubhouse, and Annie Pang suggested buying the venue. C.C.Shiao disagreed and preferred renting. It was just a discussion, no resolution.”
Labor-side member Tu Mei-Ying (Apr.8,2016):“If renting, Mike,Jen Moo-Shan preferred Taipei; C.C.Shiao preferred Tamsui. C.C.Shiao mentioned the NT$450 million VIP lounge renovation and asked for confidentiality. He also proposed combining it with the Minsheng East Road office renovation. No resolution was made.”
Labor-side member Kelly,Lu De-Ci:“Three things stood out: C.C.Shiao said the VIP lounge cost NT$450 million and asked us to keep quiet; he suggested combining renovations with the 9th or 12th floor; and he asked Ma Li-Wen(VIP Manager) to take Mike,Jen Moo-Shan to review and assess the decoration quality of the airport VIP lounge.”

Proposal 5

Proposer: All attending members
Subject: Confirmation regarding overdue payment of shuttle vehicle fuel expenses.
Explanation: People Manager Steven Cheng has a history of notifying the Committee of payment deadlines at the last minute, resulting in frequent fines. This time, the fuel bill was mailed on July 24 (due July 31), while Chairperson Rooney,Liu Bei-Shan was abroad on July 23. The Committee’s passbook and seal were stored in the warehouse per regulations, and payment could not be processed in time, resulting in a late fee. This loss is attributed to Steven Cheng’s negligence and should be personally borne by him.
Resolution: 8 votes in favor (including 1 proxy vote) to immediately notify the company’s People department for appropriate handling.

Proposal 6

Proposer: All attending members
Subject: Confirmation of the 2025 Autumn Lifestyle Workshop Series, scheduled to begin in September.
Explanation: To be conducted in accordance with past procedures announced by People Manager Steven Cheng.
Resolution: 8 votes in favor (including 1 proxy vote) to proceed immediately and authorize the Chairperson to manage all related matters.